SHIPPING
At The Salt Direct, we are committed to delivering exceptional Himalayan salt products directly to livestock owners through reliable, professional service. Our shipping practices ensure timely delivery of our natural salt licks and mineral supplements to customers nationwide.
PROCESSING TIME
- Standard Processing: 1-3 business days for order verification and preparation
- Large Orders: 3-5 business days for quantities exceeding standard volumes
- Wholesale Orders: Processing times vary based on order size and product availability
SHIPPING METHODS
We partner with trusted carriers to ensure your products arrive safely:
- Ground Shipping: Standard delivery for most orders
- Expedited Shipping: Available upon request for time-sensitive deliveries
- Freight Shipping: Required for large volume orders and palletized shipments
- Local Delivery: Available in select regions for qualifying orders
SHIPPING COSTS
- Shipping rates are calculated based on order weight, dimensions, and destination
- Rates are provided at checkout or via quote for large orders
- Free shipping thresholds may apply to qualifying orders
- Freight charges are quoted separately for palletized shipments
DELIVERY TIMEFRAMES
- Ground Shipping: 3-7 business days depending on destination
- Expedited Options: 1-3 business days (where available)
- Freight Delivery: 5-10 business days for large volume shipments
DAMAGED OR INCORRECT SHIPMENT PROCESS
If you receive damaged or incorrect products:
- Document immediately: Photograph any damage or incorrect items
- Contact us within 48 hours: Reach out to our customer service team
- Provide order details: Include order number, product codes, and photographic evidence
- Retain all packaging: Keep original packaging and shipping materials until resolution
SHIPPING COVERAGE
- We currently ship only within the United States
- All orders must have a valid US shipping address
- Alaska and Hawaii delivery times may be extended due to carrier limitations
ORDER TRACKING
- Tracking information is provided for all shipments
- Customers receive automated tracking updates via email
- Large freight orders include dedicated tracking coordination
ADDRESS CHANGES
- Shipping addresses cannot be changed once orders are processed
- Please verify all shipping information before order submission
- Address corrections may require order cancellation and reprocessing
LIABILITY
The Salt Direct's liability for shipping-related issues is limited to the cost of products. We are not responsible for:
- Delays due to weather, carrier issues, or circumstances beyond our control
- Indirect costs or losses due to shipping delays
- Products damaged after successful delivery and acceptance
RETURNS
ALL SALES ARE FINAL.
The Salt Direct does not accept returns on any orders. Please review your order carefully before submission, as we cannot accommodate returns for any reason including change of needs, overstock situations, or product preference changes.
For complete details on our no-return policy, please refer to our Refund Policy below.
REFUND POLICY
At The Salt Direct, we are committed to providing exceptional quality products with uncompromising standards. Our no-refund policy supports our mission to deliver exceptional value through competitive pricing and reliable service.
OUR NO-REFUND POLICY
All sales are final. The Salt Direct operates under a strict no-refund policy for all purchases. This policy applies to all products in our catalog, including all salt licks, mineral supplements, and compressed salt blocks, regardless of quantity.
WHY WE MAINTAIN THIS POLICY
Our no-refund policy exists to:
- Maintain pricing integrity - Our competitive rates are made possible through streamlined operations and final sale terms
- Ensure product quality standards - All products are natural minerals that maintain their integrity when handled according to industry standards
- Support efficient distribution - This policy enables us to focus resources on sourcing the highest quality Himalayan salt products for our customers
QUALITY COMMITMENT
While we cannot accept returns, we stand behind the natural purity and quality of every product we offer. Each item is carefully sourced and inspected to meet our exacting standards before shipment.
PRE-PURCHASE CONSIDERATIONS
Before placing your order, please:
- Review product specifications carefully - Detailed descriptions and specifications are provided for all items
- Verify quantities and product codes - Double-check your order details before submission
- Contact our team with questions - Our knowledgeable staff is available to assist with product selection and ordering guidance
DAMAGED OR INCORRECT SHIPMENTS
In the rare event that products arrive damaged during transit or if an incorrect item is shipped due to our error, please contact us immediately. We will work with you to resolve these issues promptly while maintaining our commitment to quality and service.
QUESTIONS ABOUT THIS POLICY
We understand that purchasing livestock products requires trust and clarity. If you have questions about our refund policy or need guidance on product selection, our team is here to help ensure your experience meets your needs.